Signature A LL has established this policy for the return of purchases. In this policy the terms “we”, “us” and “our” refer to Signature A LLC.
Our return policy lasts for 30 days. If 30 days have passed since the date of your purchase, or the date of the shipment of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Several types of goods are exempt from our return policy and may not being returned. Perishable goods such as: food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer, see the shipping section below for details on where to return your item.
There are certain situations where only partial refunds may be granted such as:
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and in our sole discretion, either a gift certificate will be issued, or a credit will automatically be applied to your credit card or original method of payment. Please contact us at email@example.com if you have any questions about this.
Late or missing refunds
If you have not received a refund within a reasonable amount of time, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have taken all of these steps and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only will exchange or replace items if they are defective or damaged. If you need to exchange your purchase for the same item, please send an email to email@example.com with your order information, a description of your issue and picture of the damaged or defective item. Then we will provide you instructions on how to proceed.
To return your product, please send it to: 20 Hurlbut St., Suite 201, West Hartford, CT, 06110, United States.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item which is valued at over $75.00, you should consider using a trackable shipping service or purchasing additional shipping insurance. We do not guarantee that we will receive your returned item.
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