Frequently Asked Questions

What should I do if my hot cocoa is clumpy?

Don’t worry, it happens. Because of the simplicity of our coconut milk powder, our hot cocoa can form clumps. Just give the jar a good shake before opening and you should be all set. Any small remaining clumps should dissolve in hot water. 

What is “refined sugar”?

Refined sugar is a newer term and thus has a lot of different definitions. We understand refined sugar to be highly processed sugar that has removed the natural colorings, flavorings and nutrients associated with its raw form and it also tends to be higher on the glycemic index. That’s why our foods and recipes are free of refined sugar. 

What is the “glycemic index”?

According to the Merriam Webster dictionary, the glycemic index is “a measure of the rate at which ingested food causes the level of glucose in the blood to rise; also : a ranking of foods according to the glycemic index.” 

Coconut sugar, which we use in our coconut hot cocoa mix, measures 35 on the glycemic index, making it a low glycemic index sugar. 

Are all of your foods and recipes vegan?

Our coconut hot cocoa mix is vegan and dairy free, but all our recipes are not necessarily vegan. We do offer many vegan recipes and substitution suggestions in our cookbooks to help you customize our recipes to your needs, like making the recipes vegan. Additionally, each recipe is labeled with dietary information, so we won’t leave you wondering if it’s vegan or something else. 

What does fair-trade friendly mean?

We created that term and it means that, while all our ingredients are not certified fair trade, they are sourced from companies that offer fair market or living wages for their employees to uphold fair trade standards. 

Are you a doctor or a medical professional?

No, the health information on our website and social media pages are opinions and cultivated from personal experiences. You should consult with your doctor or medical professional before trying anything new. 

Do you ship outside of the United States?

Right now, we only ship to the United States. Join our newsletter for updates as we grow!

Where can we find your products? Are you in stores?

What about shipping and delivery?

In stock items ship within 5-7 business days. You will receive an order confirmation upon placing your order and an additional email once your order has shipped. You can learn more about our shipping policies and our ecofriendly shipping materials on our Bare Pack Page (Shipping Page). For additional order or shipping questions please reach out to