Frequently Asked Questions

What is the “glycemic index”?

According to the Merriam Webster dictionary, the glycemic index is “a measure of the rate at which ingested food causes the level of glucose in the blood to rise; also: a ranking of foods according to the glycemic index.” 

Coconut sugar, which we use in our coconut hot cocoa mix, measures 35 on the glycemic index, making it a low glycemic index sugar. 

Are all of your foods and recipes vegan?

Our coconut hot cocoa mix is vegan and dairy free, but all our recipes are not necessarily vegan. We do offer many vegan recipes and substitution suggestions in our cookbooks to help you customize our recipes to your needs, like making the recipes vegan. Additionally, each recipe is labeled with dietary information, so we won’t leave you wondering if it’s vegan or something else. 

What does fair-trade friendly mean?

We created that term and it means that, while all our ingredients are not certified fair trade, they are sourced from companies that offer fair market or living wages for their employees to uphold fair trade standards. 

What is “refined sugar”?

Refined sugar is a newer term and thus has a lot of different definitions. We understand refined sugar to be highly processed sugar that has removed the natural colorings, flavorings and nutrients associated with its raw form and it also tends to be higher on the glycemic index. That’s why our foods and recipes are free of refined sugar. 

What should I do if my hot cocoa is clumpy?

Don’t worry, it happens. Because of the simplicity of our ingredients and that we don't use any "anti-clumping agents" our hot cocoa can stick together. Just give the jar a good shake before opening and you should be all set. Any small remaining clumps should dissolve in hot water. 

Are you a doctor or a medical professional?

No, the health information on our website and social media pages are opinions and cultivated from personal experiences. You should consult with your doctor or medical professional before trying anything new. 

What if my hot cocoa looks and tastes slightly differently then last time I drank it?

Our hot cocoa is made from natural ingredients without any preservatives and because of that there are natural variations that can occur. Everything, like the amount of rain water and sunlight our crops get affect their taste and look, so its only natural not every batch would be the exactly same. 

Why are there dark brown shavings at the bottom of my hot cocoa?

Those shavings are our ground vanilla. Sometimes the larger shavings of the vanilla bean don't dissolve completely and can sit at the bottom of your drink. 

Where can we find your products? Are you in stores?

Our products are available on our website and in several retail stores. Check out our Locations Page for the latest updates on our locations.

What are "pre-orders" and when will they ship?

Hot cocoa pre-orders are advanced orders or our hot cocoa while we are working to create more hot cocoa for you to enjoy. Pre-ordering ensures you won't miss out on our next batch. Pre-orders are expected to ship out the week of February 11th, 2019. If you have any questions about your existing pre-order please reach out to us at

Do you take phone orders?

Unfortunately, right now we are not set up to take phone orders. For an off-line solution you can purchase our products from one of our retail partners. Check out our Locations Page for the latest updates on our retail locations. 

Do you ship outside of the United States?

Right now, we only ship to the United States. Join our newsletter for updates as we grow!

What about shipping and delivery?

In stock items ship within 5-7 business days. You will receive an order confirmation upon placing your order, an additional email once your order has shipped as well as one confirming delivery. You can learn more about our shipping policies and our eco-friendly shipping materials on our Bare Pack Page (Shipping Page). For additional order or shipping questions please reach out to

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